Infini provides you with a lifetime warranty on your device.
Infini cannot guarantee the quality of products sold by non-authorized retailers. Purchasing Infini products from Internet sites not legitimately representing Infini products forfeits this warranty. This includes non-authorized retailers on Amazon®.
In order to exchange your damaged items, please send us the following:
A. The damaged device.
B. Completed warranty card.
C. Copy of the original receipt, or bank statement, as proof of purchase.
D. $20.00USD service fee (check or money order).
*The service fee may vary for certain products.
No products will be replaced without this payment attached.
*For redemptions from Canada, Hawaii, or Mexico, please send $25.00USD service fee.
*For other international warranties, please send $39.99USD.
Please send the above to:
Infini Sonic Therapy
6701 Odessa Ave
Van Nuys, CA
(please allow 7-10 business days from the day received the product)
*If your infini product has malfunctioned within thirty days of purchase, please redeem your warranty by mail. The $20.00USD service fee is waived. You may also return to the original location of purchase to service your warranty immediately.
** Warranty program does not cover shipping out of the Mainland U.S. For redemptions from Canada, Hawaii or Mexico please send $25.00USD service fee. For any other internationals shipments, please send $34.99USD.
***infini is aware of non-authorized parties selling potentially counterfeit infini products on Amazon®. This communication is to serve notice to our valued customers, retailers and distributors that infini is aware of this issue and actively working to resolve the issues. Please note that Infini will NOT honor the warranty for any products sold on Amazon® by non-authorized retailers.